INFORMATION TECHNOLOGY

“FMI took us from a patchwork of on-prem servers to a secure, well-governed cloud estate with CI/CD and observability baked in. In six months, we migrated our core apps, stood up a lakehouse for reporting, and implemented disaster recovery runbooks. Release cycles are now 40% faster, infra spend is down 28% with FinOps guardrails, and we’ve held 99.95% uptime through our busiest season.”

“As we scaled to three plants, IT incidents were crushing productivity. FMI’s managed services, network redesign, and cybersecurity stack (EDR + SIEM with 24/7 monitoring) changed the game. Mean time to resolution dropped 62%, phishing click-through fell by 70% after training, and we’ve had zero ransomware incidents. Their monthly health reports and vendor management give us complete visibility and predictable costs.”

“We partnered with FMI to digitize client intake and unify communications across our locations. They mapped our processes, automated forms and approvals, integrated our CRM, and rolled out Teams-based telephony with call analytics. Average case onboarding went from 14 days to 48 hours, call wait times fell 35%, and staff adoption hit 90% thanks to targeted training and clear playbooks. This is transformation with measurable outcomes.”